Workmanship and materials
If you believe an item has a defect in its materials or construction, contact the studio with the order number, photographs, and a description of what occurred. The studio will assess the equipment and explain the available resolution.
Wear and damage
Normal wear, abrasion, punctures, UV degradation, misuse, improper care, accidents, and unauthorized alterations are not manufacturing defects. Repair may still be possible after assessment.
Repairs
Repair options depend on material condition, component availability, and access to the damaged area. Any charge and expected turnaround will be confirmed before paid work begins. We only offer repairs for our gear.
Do not ship equipment to the studio until a return or repair has been approved. Items must be emptied and cleaned before assessment.
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