Ready-Made equipment is complete and available from stock without a production wait.
What does Ready-Made mean?+
What does Made-to-Order mean?+
Made-to-Order refers to an existing design produced after purchase. The product page shows the current estimated lead time.
What can the Atelier change?+
The Atelier handles fit changes, material alternatives, modifications to existing SōH/STUDIOS products, and full custom commissions. Feasibility, price, and timing are confirmed before production and we will be in touch over email.
How do custom deposits work?+
Your deposit is a percentage of the current estimate, calculated at checkout. Once your bag is complete, we'll notify you and you'll have 3 months to pay the remaining balance — pay it off whenever you'd like before then.Unpaid balances left more than 3 months after completion may be sold without refund.
Will I receive tracking?+
Yes. A dispatch confirmation is sent to the email used at checkout when the carrier receives the shipment information.
Can custom equipment be returned?+
Made-to-Order and Atelier equipment is normally final sale unless it arrives defective, damaged, or incorrect, or applicable law requires otherwise. See Refunds & Returns for details.