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SōH / Client Services
Orders / Returns

Refunds & Returns

Return requests are reviewed by the studio before anything is sent back.

Production note Contact the studio before returning an item.
Do not send an unapproved return.

Requesting a return

Contact the studio with your order number, the item involved, and the reason for the request. If the return is approved, instructions and the correct return address will be provided.

Condition

Eligible items must be unused, clean, and returned with their original components and packaging. Products showing wear, contamination, modification, or damage after delivery may not be eligible for a refund.

Made-to-Order and Atelier work

Equipment produced, modified, or fitted for a specific order is normally final sale unless it arrives defective, damaged, or incorrect, or applicable law requires otherwise.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping and return-shipping costs are not normally refunded unless the studio made an error or the product arrived defective.

Email us before returning an item

Please notify us that you would like to return an item, and clarify if you need to switch sizes, or would like a refund.

Contact us here